Contact Customer Service
The calmness, satisfaction, and happiness of each of the Miami Casino members — our biggest concern. To fulfill these and other purposes, we’ve launched a full-fledged support team that is ready to provide assistance 24/7 with everything about real money gambling at an online casino.
Here, you will learn about our operation.
Ways to Contact Us
There are several ways to contact us. We guarantee the most polite and respectful treatment of users. In return, we await patience and politeness from our members. Indicate your username, the email address to continue.
You can send all the requests and issues to the address support@miamiclubcasino.io.
Phone Call
The option of the phone call is not available to the public. You can request a call back from the team. To complete it, send us an email.
Live Chat
Pay attention to the right side of the screen. Once the option is available, you can start a live chat. Ask your question and provide a chatbot with needed information (username, email address). Soon, you will be delivered to the live support team member, where you can discuss the issue or question.
Tell Us About Your Issue
Our main task is to help you solve the issue, not to solve it for you. The support team will provide you with tips, pieces of advice, and guides. And we cannot enter your account to solve the issue for you. We cannot solve the issues connected with the work of third-party companies.
Here is the list of the main issues in resolving of which we are ready to assist you:
- Account maintenance and restoration. We can tell you how to change the password.
- Banking issues: a guide to the wagering requirements, help with choosing the banking method, asking for refunds, and requesting withdrawals.
- Verification of the identity. The support team will tell you what legal documents prove the information of your identity. They will tell you how to update the account status and open access to the withdrawal, and gaming services.
- Disputes. You have a limited period of time to submit the requests (learn more in Terms and Conditions). Also, the staff can help you with setting account limits that concern safe gambling and self-exclusion at any online casino.
- All the payment disputes and limitations can be discussed with the support staff as well.
- Everything that concerns business, cooperation with the casino, and affiliation program, can be discussed with the support team as well.
- Finally, all the questions about the legality of a casino, its operation, and transparency, must be addressed to our or casino support representatives.
FAQs
Here are some common questions concerning gaming activity and main issues.
How do I play at an online casino site for free?
Some games can be played for free through their demo versions. It can be done even without registration. Visit a casino website and choose the category of games. You will see the grid with games. Each one has two buttons highlighted when you point the mouse cursor on it. You need the one called “Demo Now”. Note that this option is not available for live casino games.
How do I redeem a coupon code?
Some bonuses have coupon codes. You need to enter the code in the special field when claming bonus at a casino.
How do I deposit funds?
Visit the deposit page. Note that you will be able to use only those methods that are legal within your country of residence. The minimal deposit sum varies from company to company ($1, $10, and $25 on average). Some banking methods cannot be used both for depositing and/or withdrawals.
How do I withdraw real money winnings at an online casino?
Visit the withdrawal section at a casino. Note that the casino can require to change the withdrawal method, pend the request, and require additional identity identification proofs to complete the withdrawal. The processing time depend on a banking method used. Also, pay attention to the bonus wagering requirements. Complete them before cashout.
What are minimum and maximum wagers for Blackjack?
Minimum bet is about $2 (or their equivalents in other currencies). The maximal hand may equal $200. In the Vegas Single Deck Blackjack, the maximal hand can be over $100.
How does an affiliate program work?
You earn a commission each time someone makes a purchase through a special referral link associated with your recommendation of a casino.
